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How can I cancel a ticket?
How can I cancel a ticket?
Hana Pospíšilová avatar
Written by Hana Pospíšilová
Updated over a week ago

You can find a ticket code (number) on each ticket which enter in the ticket cancellation form.

You can also conveniently cancel your tickets at Smile Club. Just sign in and choose one of your active tickets. We will refund your money in leo credits free of charge.

  • Cancellation of tickets purchased in the Smile Club is only possible up to leo credits.

  • It is only possible to cancel the ticket into leo credits when using the combined payment

  • The Promo ticket can be cancelled without a refund of money or leo credits

  • Non-registered users can cancel tickets up to 15 minutes before the scheduled departure of the connection

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