All answers to your questions
50% discounts for children, students and seniors
Are you entitled to a discount? Find out which tariffs the discounts apply to and how to apply them
Tickets
Are you traveling for the first time with us? We will advise you on how to choose and pay for your ticket.
Transport
See what you can transport with us and under what conditions.
Delays and complaints
We understand that complications while traveling are annoying. But we will be happy to help you.
Loyalty program Smile Club
The benefits and rules of our loyalty program in one place.
Account security
Safety comes first. When paying and during the trip.
Privacy policy GDPR
The protection of your personal data is important to us and we handle it in such a way as to prevent its misuse.
Carbon footprint compensation
Find out how you can contribute to greener travel.
Others
From the composition of some items from the on-board menu to our exchange rates.