Loyalty program Smile Club

The benefits and rules of our loyalty program in one place.

Mirek avatar Martin avatar
22 articles in this collection
Written by Mirek and Martin

Why can't I pay for tickets with leo credits for catering on board?

Mirek avatar
Written by Mirek
Updated over a week ago

Registration and membership are free of charge

Martin avatar
Written by Martin
Updated over a week ago

What benefits will I get after registering for the Smile Club?

Martin avatar
Written by Martin
Updated over a week ago

What is cashback?

Martin avatar
Written by Martin
Updated over a week ago

What is leo credit?

Martin avatar
Written by Martin
Updated over a week ago

What are the bonus leo credits?

Martin avatar
Written by Martin
Updated over a week ago

What is the Smile Card for?

Martin avatar
Written by Martin
Updated over a week ago

How do I pay for catering with leo credit on train?

Martin avatar
Written by Martin
Updated over a week ago

How do I pay for tickets with leo credits at our ticket offices?

Martin avatar
Written by Martin
Updated over a week ago

What leo credits can I use to pay for catering?

Martin avatar
Written by Martin
Updated over a week ago

Where do I find the terms and conditions of the loyalty program Smile Club?

Martin avatar
Written by Martin
Updated over a week ago

What are the loyalty levels and what is their cashback?

Martin avatar
Written by Martin
Updated over a week ago

Does my total spend remain forever?

Martin avatar
Written by Martin
Updated over a week ago

What cashback do I get after traveling with a ticket in tariff Children and youth 6-17, Students 18-25, Senior, Student/Teacher or ZTP/ŤZP?

Martin avatar
Written by Martin
Updated over a week ago

Is is possible to buy a ticket with leo credits on train or bus?

Martin avatar
Written by Martin
Updated over a week ago

Is it possible to get leo credits back to my bank account?

Martin avatar
Written by Martin
Updated over a week ago

Can I pay for catering by combined payment?

Martin avatar
Written by Martin
Updated over a week ago

Does catering count into the total spending to get higher rewards in Smile Club?

Martin avatar
Written by Martin
Updated over a week ago

Do I get cashback for purchased catering?

Martin avatar
Written by Martin
Updated over a week ago

How do I turn off system emails after catering payment / information about cashback acquired?

Martin avatar
Written by Martin
Updated over a week ago

Is it possible to change the login email? And how?

Mirek avatar
Written by Mirek
Updated over a week ago

Ticket cancellation

Mirek avatar
Written by Mirek
Updated over a week ago